Testimonials-Page 2
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"Jose was very friendly and professional. He is welcome back at any time." - Jeff, Centennial 1/31/10
"Very pleased so far with my first experience. I was kept informed about the status of my repair. They had to order parts, which took about 10 days, but other than that everything went very smooth. I would definetly reccommend." - Ronnie, Highland Village 1/30/10
"Discovered DTR through a Warrantech claim, but I'm glad I found you. Great communication, speedy service. Will definately recommend and use in the future." - Jason, Golden 1/28/10
"The technician you sent to repair my Hitachi rear projection television was professional and courteous. The technician performed an expert repair and re-alignment of my television. Nicely done." - Norman, Arvada 1/26/10
"Jose was very professional and knowledgeable about the repair that had to be accomplished. I appreciated his quickness and punctualality." - William, Colorado Springs 1/23/10
"James was very polite, answered all questions, was quick and did a very good job." - Betty, New Castle 1/19/10
"I was thrilled with JJ today. He was very professional, friendly and did find out the problem with my unit. I was very happy with DTR assisting me." - Karen, Oklahoma City 1/18/10
"The in-home technicians were extremely courteous and friendly. Multiple visits were necessary and each time it was positive experience." - Alex, Oklahoma City 1/15/10
"Your company was selected by our extended warranty through Circuit City. Jose wasn't scheduled to come until later that day, however he called that morning and offered to come earlier. It worked out perfect for our schedule! He was VERY professional, CLEAN, and NEAT!" - 1/14/10
"Larry did an Excellent job!" - Don, Oklahoma 1/12/10
"Our service tech, James, from OKC was very fast, efficient and professional." - Carol, Midwest City 1/5/10
"The repair tech went out of his way to make sure the parts to repair my unit were available." - Paul, Guthrie 1/5/10
"Jose provided outstanding service and was able to answer all my questions about the TV while repairing it. Once it was hooked up he made sure all the settings were correct and I believe, the picture is 100 times better than before. Thanks Jose for the help." - Dave, Colorado Springs 1/5/10
"Idrees did a great job getting the TV quickly repaired and was very open about what he was doing." - David, Westminster 1/4/10
"Jose was friendly, showed up right on time even during a very snowy day and he fixed the TV very quickly. Thanks a million." - Matthew, Colorado Springs 1/3/10
"Jose came out today and fixed my TV in 30 minutes. He called me and showed up exactly on time and was very polite. His knowledge level was obvious and he talked w/ me for 20 minutes after the TV was fixed on ways to maximize the picture quality. Kudos to DTR for having him on staff. Thanks!" - Ernie, Cimarron Hills 12/30/09
"Jose was very friendly and courteous. He was able to complete our service hours before we expected he would be able to. I would recommend Jose to any of my friends." - Frank, Colorado Springs 12/30/09
"Dan was excellent and very helpful. He even showed me the best way to connect my peripherals." - Linda, Longmont 12/30/09
"Idrees was amazing." - Laurence, Golden 12/30/09
"I was extremely impressed with Wale. He was knowledgeable, quick and friendly. He is an asset to the company and I will recommend you to everyone." - Ethel, Denver 12/30/09
"Isaac was very cordial and completed the repair and the TV is working fine. Very happy with this service." - Ron, Denver 12/29/09
"Wale did a excellent job!" - Donald & Susan, Littleton 12/28/09
"Don't change a thing. Timely, efficient and professional, exactly how a business should operate. Communication was excellent - we were always kept "in the loop" with the status of our repair/parts order and we never felt worried if our LCD was going to be fixed." - Joe & Debbie, Conifer 12/24/09
"I was impressed with the speed of the repair. The shipping was prompt and properly packaged. Staff were helpful. I had no choice (you were the only authorized warranty shop in the region for Onkyo), but I was happy with the experience." - Kade, Las Vegas 12/23/09
"The repair man you sent out was VERY courteous and respectful. He even showed me what to clean out inside the TV while he replace the opitcal block in my Sony. Please pass along my appreciation to this intelligent, one of-a-kind individual and I hope you guys have a Merry Christmas." - Russell, Colorado Spring 12/23/09
"Jose was the service technician for the TV repair. He did a great job. He was very professional, timely, and great quality work." - Dora, Castle Rock 12/19/09
"Dan was very friendly & highly knowledgable. I would recommend DTR to others and will contact you in the future myself if needed based on Dan's diagnostic/repair of our HDTV and his friendly customer service!" - Kacey, Thorton 12/16/09
"The technician (James) who provided service in Yukon, OK was fast, friendly and extremely competent." - Bill, Yukon 12/16/09
"I was very thankful and appreciative of Sommer's professionalism and willingness to help." - Dewey, Oklahoma City 12/16/09
"James was very professional ~ not only personally but professionally." - Mary, Oklahoma City 12/14/09
"James is a very nice man. He cares about his work. He also care about his customers." - Bobby, Moore 12/14/09
"Your service was exceptional. Couldn't be happier." - Joey, Las Vegas 12/14/09
"Great repair group. Excellent customer service. Kept us informed. Unit operates great." - John, Arvada 12/14/09
"George was outstanding. He detailed the problem by email and even replaced damaged CD cases (in shipping there they were cracked). Fast turn around time." - Patti, Pagosa Springs 12/14/09
"Great turnaround time! We will continue to use DTR for waranty service." - John, Idaho Falls 12/14/09
"You guys did a great job! The item was returned to me in perfect condition. Your customer service was very helpful. Your shipment and packaging of the item was wonderful. First class all the way. Thanks again for the help. Super job!" - Corey, 12/11/09
"A had a Service tech named Dan out here earlier who was very nice and got the job done in about 20 minutes,TV works great now." - Chris, 12/11/09
"I am hard of hearing but your service man Jose explained everything I needed to know. He was very professional and extremely polite. If I ever need my TV repaired again, I will call without hesitation." - Elaine, Monument 12/10/09
"Sam was my technician for this repair and was great. He is always very friendly and professional. Hafiza is the one who took care on me on the paperwork side. She has been very patient and understanding of my sitution and has been a great help! Thanks." - Adam, Englewood 12/9/09
"You did a great job fixing my product and customer support was awesome." - Daniel, Kennett 12/9/09
"Dan was excellent to deal with - very professional, thorough and courteous. I would recommend him and ask for him again if I needed another repair." - Dan, Brighton 12/9/09
"I was very pleased with the service Carlos provided. Carlos goes out of his way to be helpful, great person to represent DTR." - Ed, Tulsa 12/9/09
"I was very happy with Jose's service. He went out of his way to help me with setting the TV with the remote, and he was also very nice and knowledgable." - Nativida, Colorado Springs 12/7/09
"Wale was very friendly and professional." - Kevin, Englewood 12/7/09
"The technician, Jose, arrived on time and made the repairs quickly." -Rich, Littleton 12/5/09
"The service tech was very knowlegable and patient with my questions." - Rex, Franktown 12/5/09
"Jose did a nice job. Quick. Timely. Called ahead of time to make sure I could meet him and he arrived when he said he would. Very courteous, clean, & professional." - Alan, Penrose 12/2/09
"Jose came out on 11/27 to repair my Samsung TV. He arrived on time and was very professional. This was a warranty repair, but due to the quality of service provided I would not hesitate to use DTR again for any of my repair needs." - Scott, Colorado Springs 12/1/09
"Dan did a great job in communicating the issue with our 40" LCD TV and fixed it rather quickly. Great job Dan!" - Rus, Mead 12/1/09
"You provide very good customer service - everyone that I had contact with was great." - Lynne, Littleton 12/1/09
"My warranty service tech in Colorado Springs was Jose. He was on-time, courteous, friendly, and worked efficiently. Thanks to Jose, my Samsung DLP is now working great again!" - Frank & Joan, Colorado Springs 11/26/09
"Dan our technician was prompt, courteous, informative and quick with the repair. We will use DTR for any other electronic repair needs in the future and recommend DTR to our friends."- Sam, Westminster 11/25/09
"Technician was polite, mannerable and respectful. He was very customer service oriented. Greeted me with a smile." - Frida, Del City 11/25/09
"J.R. was my technician. He was excellent at keeping me informed of his ETA, arrived promptly, remained friendly and respectful throughout the service, answered all my questions, and completed the repair in a timely manner. THANK YOU !!!" - Kayla, Boulder 11/24/09
"I was very pleased with the repair service provided. The tech (Isaac) that did the repairs was very knowledgeable, polite and explained/answered all questions I had. The parts dept also provided excellent service. I am very satisified with your service." - Dottie, Lakewood 11/22/09
"Please tell the tech Thanks for making the unit "Brand New."Â I really appreciate all your assistance and support." -Forest, Albuquerque 11/20/09
"Wale did a wonderful job and was very pleasant." - Jean, Denver 11/19/09
"Jose the service technician was prompt, courteous and knowledgable." - Bob, Monument 11/15/09
"Jose is a real professional, good at his job and helpful at answering any questions that are related to his job!" - Eulalio, Falcon 11/11/09
"Your representatives have been very nice contacting me with information on parts ordering and delivery. They were courteous and efficient. James, the tech sent to my home was polite and knowledgeable." - Michelle, Woodward 11/4/09
"Thanks To Ms. Ashley and the crew at DTR Technologies for great customer service and your man in the field, Carlos who showed up at my house with the right part and had my set fixed in twenty minutes. You folks are excellent." - Bob, Eufaula 11/4/09
"Very happy with customer service from start to finish. Wale provided excellent service in the home. Couldn't be more appreciative of DTR and what the team has to offer for customer service. Great job! Keep it up!" - Dave, Aurora 11/3/09
"Your tech Carlos was very professional. Quick service. Very polite to my wife and kids as well as myself. I would deffintely use you guys again if I need to just because of your tech that came to my home, the level of service he provided was paramount." - Billye & Tracy, Broken Arrow 10/31/09
"You guys did great. My Onkyo receiver is like new."Â - Doug, Norman 10/29/09
"Jose is a very good tech!" - Ramon, Oklahoma City 10/28/09
"The picture is beautiful again! Great service, James was very friendly and quick. Great knowledgable and he answered all the questions I had." - Bryan, Oklahoma City 10/27/09
"Jose from Colorado Springs replaced our HD Mitsubishi panel due to vertical lines on the screen.  He was obviously experienced and completed the work in about an hour. He was congenial, gave me a recommendation which I will do to increase TV watching." - Dwight, Colorado Springs 10/26/09
"The service tech, Wale, arrived early and politely removed his shoes when he entered our home. He was quick, efficient, and very respectful.  The picture quality is now better than I ever remember it being. Wale presented the bill and it was exactly the amount that was quoted to me over the phone (actually, it was 38 cents less!). I am very impressed by your company and its employees and will recommend DTR Technologies to anyone seeking quality, professional electronic equipment repair. It was a pleasure doing business with you!" -Terry, Golden 10/23/09
"Dan, our service tech, did a very good job. He was very polite and knowledgable.  He did a wonderful job letting us know the problem and what was neccessary to fix the problem." - Michael, Brighton 10/21/09
"James was our service tech.  He was very polite and knew his job. He was on time and was a nice gentleman." -Jaye, Oklahoma City 10/21/09
"James, the OKC service technician, was very professional and thorough, while replacing a defective digital board, he went out of his way to find a replacement bulb, (which blew between service calls) to keep me from being without a TV any longer! Thanks!" -Brent, Oklahoma City 10/21/09
"The tech was friendly and knowlegable of the product. Repair was quickly completed. Thanks for the excellent service!" Paul, Oklahoma City 10/21/09
"I was unable to locate your customer survey, but I wanted to let DTR know how satisifed I am about the repair work done on my LG DLP. Everyone has been courteous and prompt from the ladies I discussed the problem with, to Dan the service technician. I particularily am please with Dan keeping me posted on his estimated arrival time." -Tom, Fort Collins 10/21/09
"Hafiza was very helpful and made the process of repair more informative and smooth. She promised updates and followed through which was greatly appreciated."  - John, Denver 10/19/09
"There was a delay in the repair because the wrong circuit board was ordered. But the service was good." - Ted, Summit 10/19/09
"James is one hell of a worker. He knows what he is doing and has awesome people skills. He is a fast worker and is by far the best service person I've had working on my stuff. I will call again if I ever have a problem! Thank you for having an awesome person working for y'all" - Justin, Oklahoma City 10/8/09
"Everyone from Teg in the office to the service tech Issac was great deal with. Thanks for the prompt service." - Larry, Englewood 10/08/09
"Issac was courteous and conscientious. He deserves a raise!" - Erin, Cherry Hills 10/6/09
"The service technician Jose was very courteous and knowledgeable. He showed up as scheduled and completed his repairs promptly." -Mike, Woodland Park, 10/3/09
"Carlos, the tech, was the best!" - Lindsay, Tulsa 9/25/09
"Idrees was our technician and he was superb! He was courteous, kept my carpet clean and protected, and he performed the repair quickly. He was very pleasant and extremely professional. Thank you for offering such good service and a great technician!"  - Pat, Westminster 9/24/09
"Service men Aaron & Larry were very polite and professional." -Robyn, Tulsa 9/22/09
"Dan, our tech, was very efficient." -Rhonda, Brighton 9/21/09
"James and Larry were excellent, on time for the appointment and very friendly...they serviced my TV in the Oklahoma City area and did a great job. Thanks DTR for having great employees!" - Graham, Oklahoma City 9/17/09
"The repair tech was very friendly and helped with any questions that I had. I would want him for any future repairs." - Sheri, Highlands Ranch 9/17/09
"James and Larry were excellent and very nice and the service was one of a kind." -Greg, Oklahoma City 9/16/09
"Repair was done in a most timely manner. Customer service at the 1-800 number was excellent." - Yolanda, Nashville  9/14/09
"James called before he arrived. He was on time. He was very polite. Thank you." - Dustin, Midwest City 9/14/09
"The person was great. Very helpful!" -Debra, Denver 9/14/09
"The technician, J.R., was great! He was friendly, knowledgable and very courteous. We will do business with DTR on our other electronics just because of the experience we had with J.R.! Thank you very much for sending him on our call!" -Milton & Rhonda, Oklahoma City 9/14/09
"Happy with the results of LG Plasma TV. This is the second time in need of repair for the same problem. My fingers are crossed and the service was very good." - Bob, Tulsa 9/14/09
"Issac the repairman provided excellent service!" - Bara, Englewood 9/14/09
"Jose was great! Repaired my TV in 30 mins! Thanks!" - Don, Parker 9/14/09
"You guys are the best! The most courteous repair man I've had in my home for the past 71 years! Thanks Jose! Great job DTR!" - Charles, Colorado Springs 9/11/09
"Jose, your service person, was very qualified, courteous, efficient and personable."Â - James, Colorado Springs 9/10/09
"DTR diagnosed problem and repaired in a timely manner and kept me informed. Prior to sending it to DTR, I sent it to another repair facility who said nothing was wrong." - John, Dallas 9/10/09
"Top Notch Service! Thank you!" - Paul, Portland 9/10/09
"Jose quickly repaired our SONY TV" - Larry, Colorado Springs 9/10/09
"Isaac worked on my television and he was extremely professional." - Chris, Cherry Hills 9/09/09
"Was very pleased with the warranty work." - Delbert, Littleton 9/09/09
"I liked how quickly James and Larry were able to get in and get out! Thanks." - Quezia, Tulsa 9/09/09
"James and Larry of DTR were knowledgable and understood the problem with my Samsung TV set. They repaired promptly. They were friendly. Because of their good work, I will recommend your company and James and Larry." - Glenda, Oklahoma City 9/09/09
"James and Larry did an excellent job. They were right on time and called prior to arriving. Had it fixed it no time! Thanks DTR!" -Robert, Oklahoma City 9/07/09
"Isaac was very good and called when he was running late." - Paul, Cherry Hills 9/07/09
"James and Larry were courteous and efficient. Thank you for your assistance. I really like that they were able to explain to me what exactly the issue was with my TV." - Eli, Oklahoma City 9/5/09
"Isaac was our technican. He was very nice and polite and repaired our wide screen in a short amount of time!" - Jim, Englewood 9/03/09
"The warranty work you provided was excellent. Shipping parts that needed to be orded took a week after diagnosis was made." -Jose, Denver 9/2/09
"I appreciated how friendly and supportive the main office was. The tech called me on the way and arrived when they said they were going to. I had to get more work done than anticipated and the tech explained it very well, and had what was needed to fix." - Melanie, Norman 9/29/09
"Jose was very helpful with polished manners!" - Judy, Peyton 8/31/09
"The technician, Jose,  was very courteous & helpful. Thank you!" - Judy, Denver 8/24/09
"The technician was very nice and helpful. Thank you." -Judy Wheat Ridge 8/24/09
"Wale did a great job! Thanks!" - Joni, Aurora 8/12/09
"JR was absolutely great. Really appreciate it!" - Ashley, Oklahoma City, 8/12/09
"JR was right on time. He was there at 8:05am. My time frame was from 8-12 and I was the one that was a few minutes late. He did a great job fixing my TV! Quick and very friendly. Gladly would recommend DTR to everyone. Thanks! " - Chris, Oklahoma City 8/10/09
"Dan was extremely nice and knowledgable." - Josh, Brighton 8/10/09
"Jose was awesome! Very knowledgeable, fast and nice. Great experience with your company!" - Rob, Black Forest 8/10/09
"Jose was very pleasant and carefully explained answers to all our questions. We were very pleased with the service." -Dave, Palmer Lake 7/30/09
"Isaac was a great deal of help fixing my TV. Thanks!" - Kim, Evergreen 7/30/09
"Isaac was my service person. Very polite and smart. Everything went perfectly." - Dona, Littleton 7/29/09
"Jameelah was very professional and it was obvious she cared about DTR's customers." - Ray, Denver, 7/29/09
"Aaron was the service tech. He was very professional and knew what he was doing. Very polite, clean and neat. His vehicle was also neat and organized. He is an asset to your company and should be made aware of this." - Pat, Tulsa 7/28/09
"Chuck did the trouble shooting over the phone, which was great and saved time." - Anne, Westminster 7/28/09
"Dan was polite, knowledgable and completed his work very neatly." - Brian, Denver 7/28/09
"The tech was on time, knew what he was doing and did it record time" - L.W., Longmont 7/28/09
"Jose was very knowledgable and helpful" - Santiago, North Denver 7/27/09
"You exceeded all my expectations for service. Appointment scheduled within 1 day. Issac, my repair tech called ahead. On time. He quickly diagnosed problem, had the parts with him and performed timely repair which fixed problem with TV. Issac was courteous and a highly competent technician. He double checked that replacing the chips had solved the problem before leaving. If all of your tech's are as knowledgable and professional as Issac, your company will continue to do well. Consider me a reference." -Bob, Denver 7/27/09
"Jose was an awesome technician and an outstanding representative of your company. We appreciate his professionalism and his friendly personality. Thank you Jose!" - Nancy, Castle Pines 7/24/09
"Jose was very friendly, courteous, and explained things completely. Great guy to have on your team. Thanks." -Paul, Denver 7/22/09
"Service tech Dan was friendly and professional. Dan did a great job! Your in shop personel Summer and Stephanie were very courteous and helpful." - Steven, Castle Rock 7/22/09
"Jose was a very courteous and knowledgeable representative of your company. He made a good impression with his professional manner and friendly style." - Larry, Colorado Springs 7/20/09
"It was great that Jose called the morning he was coming to tell me he'd be here between 10 and noon, so I could run some errands and not be tied to the house on a Saturday." - Martha, Woodland Park 7/20/09
"Dan was very friendly and knowledgable. He answered all my questions with a smile. Excellent technician!" - Patrick, Edgewater 7/20/09
"Dan was our repair person and it's because of him, Alyssa, and Bobbie Jo at your offices that we will use DTR for any future needs. Thank you to everyone!" - Rhianna, Denver 7/16/09
"Wale was nice and efficient." - Karol, Denver 7/16/09
"Isaac was very knowledgeable, capable and courteous which was nice to have after the rough start in the beginning of our repair process." - Susie, Aurora 7/14/09
"I just want to thank Summer for the best customer service I have had in years. She was professional and pleasant. What a great hire. The technician was Idrees and he was great. Thanks for correcting the appointment error that the warranty company made, I will recommend your company to all. Thank you!" - Dana, Denver 7/13/09
"Jose did a great job; quick, courteous, and highly knowledgable." - Jim, Colorado Springs 7/10/09
"Dan was great! Fantastic customer service, very knowledgeable, a pleasure to have in our home." - Jeff & Alison, Denver 7/09/09
"Service Tech was Jose. A+++" - Brian, Denver 7/08/09
"To start, your scheduling person, Ashley, was very professional. She got us in w/in 24 hours of our call. Second, the technician, Dan, was incredibly professional and well-versed in his trade. He quickly diagnosed the problem, provided a detailed explanation (in lay-mans terms) of the problem and provided an estimate to fix the issue. Upon approval, he promptly fixed the issue. Took him about 45 minutes todiagnose and correct. Excellent face to put on your company. Separately, I selected DTR Technologies because of your relationship with the BBB phenomenal and worthy of the A+ rating. Thank you all. Very nice work!" - Diane & Kent, Denver 7/08/09
"Jose did an excellent job, he went out of his way to explain what happened and what he did to repair it. He is the best repairman we have had in our house. Thanks!" - David, Colorado Springs 7/07/09
"The technician, Jose, was excellent and very professional. Everything worked out OK and Jose did great work" - Nick, Longmont 7/06/09
"Please commend Dan for his outstanding job with our 50" Panasonic plasma. Outstanding job. Excellent response. Absolutely perfect!" - Tom, Denver 7/06/09
"Idrees was did a wonderful job and completed his work in record time." - David, Arvada 7/03/09
"Sam has been here before and has always done very good work. He had another person with him today, both were very pleasant." - Bob, Littleton 7/3/09
"Your service person, Wale, was very nice and competent." -Norm, Denver 7/02/09
"We were extremely pleased with all aspects of our services. Idrees was great and repaired my TV in record time." - Dan, Arvada 7/02/09
"Wale was nice and a complete gentleman. He gained my confidence and trust." - Steve, Denver 7/01/09
"Idrees knows his job very well and he was very good." - 7/01/09
"Wale did an excellent job!" - Lisa, Colorado Springs 6/30/09
"Dan is Great!!!" - John & Rhonda, Denver, CO 6/30/09
"Isaac was awesome!" - Liz, Englewood 6/27/09
"Our repair guy's name was James and he was so nice and did an amazing job! If we have any more problems, we want him to fix it!" - Kim, 6/26/09
"I did not get the name of the technician that came to my home but give him a raise! Great work! He is a true asset to your organization!" - Tom, 6/25/09
"Jose was OUTSTANDING! You don't have an outstanding option on your survey, but you should. Punctual, great communication, and top notch!" Thomas, Denver 6/25/09
"Idrees did a great job! Thanks!" -Patricia, 6/24/09
"The communications from your company were great! Jose was excellent!" - Lily, Colorado Springs 6/23/09
"Jose did a very professional job fixing my TV. He has a great deal of knowledge and ability! Thanks so much!" - Ron, Colorado Springs 6/22/09
"Your service department was great. Your field person James was very helpful and you can see he loves his job. I highly recommend that man be given a raise and a pat on the back!" - Ray, Oklahoma City 6/22/09
"What a great company to do business with!" - Jackie, Denver 6/18/09
"Sam was great! He called before he came. He was friendly and did a great job!" - Sue, Denver 6/17/09
"The inside staff was very good. Isaac, our tech, did a great job working until the job was done."Â - Janet, 6/16/09
"Dan did an excellent job" - Randy, 6/16/09
"Wale did an amazing job and it was a pleasure to have him in our home!" - 6/16/09
"JJ did a fantastic job! He made me feel completely comfortable and got the job done."Â - Pam, Tulsa 6/16/09
"Isaac was our technician. He was polite, fast and professional." - Sam, Highlands Ranch 6/15/09
"Jose did a great job. He was very nice and explained things to me." - Janice, Denver 6/12/09
"Idrees was extremely nice and helpful." - Mary, 6/12/09
"Dan the repair man was very helpful." - Harry, 6/8/09
"Issac did a great job on my install. He put a chassis in my 62" Mitsubishi TV. Thanks!" - Ben, Denver 6/3/09
"Tell Sam that he is very much appreciated by DTR's customers! Thanks!" -Dwight, Lone Tree 6/3/09
"Carlos was a great tech and demonstrated great service!" - Dan, Denver 6/01/09
"Both techs that came to our home were AWESOME! J.R. & James. Thanks!" -David, Tulsa 5/8/09
"Isaac was the repair person that came out both times and each time he was very professional and friendly. He even worked us in at a later time on a scheduled day as we had to put our cat down when we returned from vacation" - Marcus, Lakewood, 5/4/09
"Jose was the repair person that came out. Amazing service. Polite. On time. Thanks very much!" - Robert, Colorado Springs 5/3/09
"Jose did a Great Job!" - Jeff, Colorado Springs 5/2/09
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